Information We Collect
When you contact us or request service, we collect information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you are dealing with.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit.
How We Use Information
We use your information to respond to your request, schedule your water damage inspection or repair, and keep you updated about your service. We may also use your contact details to follow up after your service is complete.
We use website data to understand how people find and use our site so we can improve it. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking tools to help the site work properly and to remember your preferences. Cookies are small files stored on your device.
You can turn off cookies in your browser settings. If you do, some parts of our website may not work as well for you.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data like page views and traffic sources.
We may also use third-party services for scheduling, customer communication, or advertising. These providers have their own privacy policies that govern how they handle your data.
Data Sharing and Disclosure
We share your information only when it is needed to run our business. That includes sharing it with our technicians, scheduling software, or payment processors who help us serve you.
We may also share information if the law requires it, to protect our rights or safety, or as part of a business transfer. We do not sell or rent your personal information to third parties for marketing purposes.
Data Retention
We keep your personal information for as long as we need it to provide services, meet legal and accounting requirements, and resolve any disputes. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, restricted access, and encryption where appropriate.
No method of sending or storing data online is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe.
User Rights
You can ask us to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages at any time.
To make a request, contact us using the details below. We will respond within a reasonable time and as required by applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.
We encourage you to review this page periodically so you stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please reach out to us. We are happy to help.